Intelligent. Experienced. And driven by your brand.

We could say we’re a world-class corporate contact center and web self-service solutions provider. But that’s just the beginning. We’re also a close-knit, intelligent, and experienced group of professionals, who truly understand your customers and your brand, providing consultative sales, customer service, technical support, outbound campaigns, order entry/fulfillment, and more. Sound good? Read on for the full story. Or for a quicker view, download our capabilities overview HERE.

Your brand is a promise. We'll keep it.

Enhancing your relationship with your customers is a responsibility we take so seriously, we've embedded it into our culture. Your brand is a promise. We'll keep it. Everything flows from it. Our proprietary eLearning methods, our amazingly fast onboarding times, our constantly scrutinized customer interactions, even our record for on-time launches, which is perfect*. It all comes from your brand — learning its details, knowing it deeply, and actually living it every day. You've made big promises. We'll help you keep them.

*Yes, perfect. Learn more HERE.

People who get it.
David Geiger Chris Kneeland Alane Urban Gordon Jones

Leading the charge here is a group of experienced professionals with a proven approach to contact center solutions and web self-service. And with a few fresh insights of their own.

For news, updates and exciting developments at Center Partners, connect with us via Twitter, LinkedIn, Facebook and Youtube.

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A homegrown strategic partner to global brands.
Fort Collins, Colorado

Colorado

Fort Collins, Colorado, may be on all the Best Places to Live lists. But ranking as one of The Country’s Brainiest Cities? That’s something to be proud of. It’s an economic engine, fueled by deep talent and legendary innovation. It’s the birthplace of the New Belgium beer empire, and even the Flowbee! One of HP’s largest offices enjoys remarkable success here, in addition to Colorado State University, which employs 7,000 people.

Idaho

IDAHO

With several locations in Idaho, Center Partners has a strong presence in one of the country's fastest growing states. Our commitment to innovation fits nicely with Idaho's largest industry, science and technology. And the available workforce fits nicely with our growing employment opportunities in Coeur d'Alene, Idaho Falls, Post Falls, and Hayden. Put it all together, and Idaho is the picture perfect place to be.

Maybe the work was more fun than you expected. Or your coworkers were more like friends. Maybe you grew a lot and made good money so that you could enjoy your life outside work. It’s like that here. Plus, you’re the face of some of the most well-known companies in the world, helping people have a better day. It’s the kind of work you can be proud of. Working at Center Partners not only surprises you — you surprise yourself.

You heard us right. This totally random, supremely fun day was created by one of our supervisors to show appreciation for his team — and we think it’s the perfect example what it’s like to work at Center Partners. Walk around, and you’ll see lots of high fives and hear plenty of laughs. We love a celebration!

We’re also a team that supports each other. Because everyone (including you!) is so well trained, we can depend on each other for expertise and encouragement. Even on a tough day, there’s someone here to help you find your comfort zone. It’s all about approachability and trust.

Going above and beyond for your customers, you get to be creative, too. And giving each customer a positive experience makes your work especially rewarding. With each person you meet, time really flies. The next thing you know, you’ve grown in your career, made a lot of friends — and had many pancakes along the way.

1.5.2 why work here

Where to begin

The chance to work with big brands. Our clients are some of the most well-known companies in the world, and you could represent them! We’ll match you with the client that best suits your interests and talents.

Great rewards. We offer competitive pay and incentives.

PAID training. To help you provide the best customer service, you’ll learn everything you need to know about your client, their product, our systems and our technology — and get paid for it.

Promotion potential. We typically promote from within, so there’s a good possibility that with hard work, you could move up in the company.

A casual, friendly culture. You can be shown your strengths here, have fun and always turn to your coworkers for support.

Stability. Center Partners has never lost a client. At a time when many companies have had layoffs and gone under, we are still growing!

A comfortable interview process. Many of our employees tell us they actually enjoyed the experience.

Customers who want your help. There’s no cold calling sales here — customers are either calling you for assistance, or you’re reaching out to strengthen a relationship.

An understanding company. Center Partners does whatever we can to make your work experience comfortable and rewarding.

For more information on the places where we work and live, please visit:
1.4 LOCATIONS

Fort Collins, Colorado
Our headquarters opened in 1997 and seats over 500 people.

Coeur d’Alene, Idaho
Opened in 2001, this office seats over 500 people.

Idaho Falls, Idaho
Our first location in Idaho opened in 2000 and seats over 350 people.

Post Falls, Idaho
With seats for over 350 people, our “newest” addition opened in 2002.

1.5.4 join us

Find your calling. Apply now
Brands have grown in stature. Not coincidentally, so have we.

Customers are more brand-conscious than ever. They take the promises you make seriously. That’s why we built Center Partners to be brand-centric. Our growth over the years, and that of our clients, is a testament to the strength of our approach. In other words, when we do well, our clients do well, too. Funny how that works. Check out the 2-minute backstory, narrated by CEO David Geiger and COO Chris Kneeland.

A brief history of Center Partners,
from those who know it best.

1.7 social responsibility

Brands are important. But people come first.

In keeping with the first-rate example set by our parent companies, Center Partners makes “social responsibility” more than some corporate requirement. It’s a driving force of our business. We show our commitment through such initiatives as paperless work environments for many of our client groups, high definition video conferencing to reduce air travel, and extensive recycling programs in all of our facilities. Our employees contribute as well by volunteering for numerous charitable activities and organizations both locally and around the world as they travel.

WPP Corporate Responsiblity Report
A network of global communication giants.

In 1999, our performance and unique value proposition prompted WPP, the world’s largest communication services group, to purchase our company. WPP operates in more than 100 countries, has over 97,000 employees, is a member of Forbes’ A-List. Why is this good for you? Being under the WPP umbrella puts our clients at a distinct advantage. Our resources stretch across the globe. We can invest in advanced technologies that bring our clients more efficient call handling and more intelligent

agent desktop tools. With WPP, you have a secure, vibrant link to the world of communication.

Center Partners resides within Kantar, the pre-eminent global provider of compelling and actionable market insights. Kantar consists of WPP specialist companies who aim to transform data into insights that inspire our clients to make creative business decisions.

Contact center solutions, web self-service and amazing technology

Our locations combine to offer a continuum of support, from inbound consultative sales and customer service, to technical support, outbound campaigns, order entry/fulfillment, and more. We do this with an arsenal of proprietary technologies that enables fast learning, boosts productivity and redefines what’s possible for a contact center. And we do it all with a focus on your brand, infusing our capabilities and tools with the power to enhance your position in your customers’ minds.

Switch Kit

2.1 CONTACT CENTER SOLUTIONS

Where it all happens

Our contact center solutions are created uniquely for each client, but they share a few common threads: precision hiring, a brand-centered approach to learning and development, the right environment, multi-channel communication venues, intelligent desktop tools, at-home agent resources, speech-to-text and chat tools, and capabilities in more than 30 languages.

They also share some common results: decreased costs,
increased revenues, and higher customer loyalty and satisfaction.

2.2 WEB SELF-SERVICE

Letting the customer drive

Today’s trends tell us that the success of web self-service is based only on how much information is made available. Our experience is a little different: the quality of the information, and the ease with which your customers can access it, make all the difference. That’s why our web self-service programs focus on translating your information into intuitive data and tasks that boost customer interaction on their terms, and make your brand shine, all for a lower cost than conventional email or live support.

Upholding your brand promise by simplifying a complex idea for the end-user customer—that's the heart of a great customized web solution. With MyFire, our instructional designers, creative staff, 3-D animators, and programmers do just that. Our solutions enable your customers to engage in learning when it’s convenient for them. By accessing an intuitive MyFire online tool, they can guide themselves to an effective solution that meets their immediate needs. The results? Increased call deflection will save you money, and repeat website usage will boost interaction with your customers.

2.3 TOOLS PERFORMANCE SUPPORT

Three tools that make our people shine

“Our technology empowers me to learn, to make the right decisions, and to enrich my client’s brand.” Olivia, Customer Service Agent

Our performance support tools — SmartSuite, ORBIT and our Client Portal — are a critical part of how we deliver on your brand promise.

Smartsuite Orbit Client Portal

2.4 TOOLS PERFORMANCE SUPPORT

Tools: Technology Partners

Our list of technology partners reads like a who’s who of tech leaders – from workforce planning to voice technology, security, chat/collaboration, telephony integration, data warehousing, disaster recovery, email, information management, IVR, and reporting.

Avaya

Avaya is our telecommunications system for traditional as well as Voice over IP voice delivery. We have several thousand users running on multiple systems.

Talisma

Talisma is used to deliver both email and chat services to our customers across multiple sites.

Onvisource

OnviSource is our call recording and voice analytics partner, providing more analysis for our teams.

Genesys

Genesys is used to provide CTI event tracking and information, including screen pop to our agents. 

Aspect

Aspect eWorkforce Management, emPower and Real Time Adherence are used to provide schedules for our employees and allow them to manage their own time off in a flexible and near real-time fashion.  

Microsoft

All of our agent desktops, servers and infrastructure are based upon Microsoft technologies. We also program and present most of our solutions in Microsoft Programming technologies.

nacr

NACR provides business communication systems, including VoIP service technology and contact center consulting.

nVoq

nVoq gives Center Partners the ability to do speech-to-text for agents and quality assurance technicians.

CDW

CDW is a strategic partner providing Center Partners with equipment, products, and implementation expertise.

A different kind of company
Chris on creativity
A different way of doing things

Every business you work with makes a special kind of promise. At Center Partners, our promise is to immerse ourselves completely in your brand. When we engage with you, we essentially become you. We fold this simple concept into some often complicated practices: developing learning solutions, operating at maximum efficiency, optimizing quality, managing individual projects, and (first and foremost) developing the people who make it all, well… work.

3.1 TALENT

Great People + Brand immersion = Center Partners

Our people are critical players in delivering on your brand promise, so finding them is never a simple HR solution. We hire with the active input of other disciplines like quality management, production, training, and operations. Our Precision Hiring method customizes your team to the needs of your program, pinpointing strong communication skills, problem-solving abilities, creativity, friendliness, and of course, originality.

Interested in working here? Click to learn more.

Meet our brand champions

3.2 LEARNING & DEVELOPMENT

Learning by doing.

Our learning and development process is a constant-improvement system with multiple unique training tools. We emphasize learning by doing. Our methods excite and engage learners, for a better transfer of skills and positive impact on your brand. Our training tools include experiential training, our unique JumpStart Program, recurrence training, multiple eLearning tools, Knowledge Management for better call handling, and an extensive leadership training and certification program. The strategy’s success is shown in higher quality scores, faster speeds-to-market, increased employee retention, your customers’ satisfaction, and most important, your brand’s success.

3.3 OPERATIONS

Our ops people report to the boss: you.

Complete operational transparency is a nice goal. Here, it’s a reality. It begins with an innovative organizational structure: you’ll have one point of contact reporting to you (who also happens to answer directly to our CEO). We run our client business reviews as periodic opportunities for breakthrough ideas. Our custom reporting solutions are transparent, custom tailored for your brand, and always directly available — your involvement is as deep as you require.

WPP's gold standard

3.4 QUALITY MANAGEMENT

Enhancing quality at every turn.

Our quality management tools are unique, innovative, and most important, thorough. Quality managers are assigned to your business and manage a team of quality techs, supervisors, and peers. They use our SmartQuality tool, which provides a centralized location for monitoring forms, reports, trends and calibration sessions.The results outline improved quality scores, quantitative calibration sessions, increased revenue per sale, customer satisfaction and speed-to-proficiency for new hires.

3.5 PROJECT MANAGEMENT

Implementing the solution for a perfect launch.

Businesses in transition need an easy, predictable implementation. We begin with a discovery process to onboard system and security requirements, call flow, hiring requirements, training, quality processes, hours of operation, and call arrival patterns, all detailed in our Client Integration Manual. Then we use our Key Business Process 5.0 framework to customize an implementation plan, pinpointing timeline, budget, and expectations as prime targets. Through it all, we move fast, and we take care of all of the details. The results? We’ve never missed a go-live date.

See how we move fast for an on-time launch. Every time. Case study: Fast Implementation
Proof Positive

The history of Center Partners is filled with successful outcomes. Here, a best of the best. These are stories and testimonials that span multiple markets, various scenarios and a wide variety of successes. We’re sure you’ll find plenty of examples of how we can help your brand.

Download all case studies

4.1 CASE STUDIES

4.2 TESTIMONIALS

They said it best.

“Center Partners showed us a truly exciting approach to an often cold and cumbersome customer experience. They created an impactful training program that makes it easy for our agents to help our customers really understand our products better, rather than simply answer questions.”   - $78 billion manufacturer of consumer and professional audio, video, communications, and IT

“By taking a true partnership approach with us, Center Partners quickly assimilated into our culture and operations. Their hiring and training programs created a call center with a unique understanding of the frustrations faced by our customers, with agents far better equipped to serve as part of the customer retention, technical support and inbound sales support teams.”   - National consumer electronics provider

“Fast? Let’s see. We called Center Partners on a Friday afternoon. They hired the necessary staff, conducted training, and began taking calls – it was a total of 60 business days from work order to launch. They hit the sales goal within five calling days. By day 13, they had beaten our internal sales-per-hour results, with a savings of more than 25%. Fast? You could say that. Three days later, we awarded them a long-term contract and requested an increase to 100 full-time agents.”   - Major satellite TV provider

“Within six months, Center Partners achieved conversion rates more than double the original rate — an improvement that translated into tens of millions in additional revenue.”   - National wireless provider

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Ready to get started?

Ready to get started? Like everything else we do for our clients, we want to make it easy for you. If you're interested in learning more about how your business can work with Center Partners, submit your contact information below.

For information about becoming a technology partner or just about anything else, contact us at info@centerpartners.com

To learn more about working here, check out our Careers section or send inquiries to jobs@centerpartners.com.

Coming to visit our headquarters in Fort Collins?

Center Partners, Inc.
4401 Innovation Drive
Fort Collins, Colorado 80525
MAP

Voice: 970.206.9000
Toll Free: 800.519.3532
Fax: 970.282.9225

If you're interested in our other locations, visit Where We Are